Free, licensed Zoom Pro accounts are available to all current, enrolled UC Berkeley students. If you are graduating or leaving the university, your Zoom Pro account will revert to a Zoom Basic account soon after you leave the university. Your account will not stop working, but certain limitations will be imposed.
If you have further questions or are encountering Zoom difficulties, please email email@example.com for support.
To log into your Berkeley Zoom Pro account, please:
Do NOT choose the options to sign in with email or Google, they will not work for your Berkeley account. If you do sign in with a personal/non-Berkeley Zoom account, you may find that you are unable to join Berkeley Zoom classes and meetings, due to campus security restrictions.
More detailed instructions for logging into Zoom can be found here.
The campus Student Technology Services department sponsored the free Zoom Pro accounts for all students, and has also created a page with instructions for logging into your Zoom Pro account. Other information about your Zoom Pro license is also available at that link.
Zoom has a large library of training/FAQ articles and videos. Here are some which are particularly relevant for students:
Please also remember that you can always visit zoom.us/test to join a test meeting and test your connection.
Please direct your Zoom-related questions to firstname.lastname@example.org and we will be happy to help answer them or find answers for you.
If you are experiencing performance issues while using Zoom for live classes/meetings (disconnections, video/audio freezing or lag, warnings about an unstable connection), you may benefit from reducing your network bandwidth usage.
Here are some things you should try:
If you are still encountering problems after trying these tips, please reach out to us at email@example.com.
Email computing staff at firstname.lastname@example.org.
Chat with computing staff HERE during remote support hours.
Walk-in support available in the LL131 computer lab (labtechs).
The computer lab is open (to Berkeley Law students only) whenever the Law Library is open (but not during the Main Reading Room-only hours). Please consult our hours here or reach out to us through email or chat for technical assistance.